Warranty & Shipping
GUARANTEE, WARRANTY, SHIPPING, AND RETURNS
60 Day Money Back Guarantee:
If you're unhappy with your Wake Shaper for any reason, return for your money back.
Once your return is received, you will receive an email notifying you that we have received your returned item. Your credit will automatically be applied to your credit card or original method of payment within 30 days. Customer is responsible for original shipping costs, return shipping costs and a $20 restocking fee.
Ship Returns to:
19932 Falk Ave N
Forest Lake, MN 55025
NautiCurl warranties its Wake Shaper product for (1) year against defects in manufacturing and materials. Warranty excludes loss. Excludes damage from misuse of the product. Misuse includes: use at speeds above 13 MPH, damage as a result of docking, intentional damage, normal wear and when used for purposes other than WakeSurfing.
Warranty begins from the original purchase date and applies to products purchased directly from NautiCurl or an authorized dealer.
As part of the Warranty, Nauticurl is responsible for replacement of parts or the Wake Shaper unit at Nauticurl's discretion. NautiCurl handles all Warranty claims for direct and Dealer sales.
How to file a claim:
To file a claim, send photos and a brief description of the warranty claim to firstname.lastname@example.org. Nauticurl will review all claims within 72 hours and when deemed a valid claim covered by the Warranty, NautiCurl will send replacement parts or a replacement units via ground shipping direct to the customer. For warranty claims outside of the contiguous 48 US states, the customer will be responsible for shipping costs in excess of $20 usd.
Did your product arrive defective or damaged? We're sorry, contact us for an exchange at email@example.com
Accidents can occur, for replacement parts, please send photos and a brief description to firstname.lastname@example.org. Replacement parts and shipping are at the expense of Customer. Please contact NautiCurl for pricing.
Any fees or taxes associated with international shipping is the responsibility of the Customer. NautiCurl is unable to ship to PO boxes.
WakeSurf Boards and FatSacs are Unavailable for International Shipping.
Thanks for choosing Nauticurl!
For the love of the water...