Warranty & Shipping
RETURNS, WARRANTY AND SHIPPING
NautiCurl accepts returns within 90 days of the purchase date. Product must be in the original packaging. Customer is responsible for return shipping cost unless the product is defective or incorrectly sent.
Once your return is received by NautiCurl, your credit will automatically be applied to your credit card or original method of payment within 30 days.
Product returned without original packaging or inhibiting any use or blemishes will incur a re-packaging and/or refurbishing fee dependent on extent of damage.
Fatsac products are non-returnable due to distribution arrangements.
Ship Returns to:
19932 Falk Ave N
Forest Lake, MN 55025
Wake Shaper Warranty:
NautiCurl warranties its Wake Shaper product for (1) year against defects in manufacturing and materials. Warranty excludes loss. Excludes damage from misuse of the product. Misuse includes: use at speeds above 13 MPH, damage as a result of docking, intentional damage, normal wear and when used for purposes other than WakeSurfing.
Warranty begins from the original purchase date and applies to products purchased directly from NautiCurl or an authorized dealer.
As part of the Warranty, Nauticurl is responsible for replacement of parts or the Wake Shaper unit at Nauticurl's discretion. NautiCurl handles all Warranty claims for direct and Dealer sales.
How to file a claim:
To file a claim, send photos and a brief description of the warranty claim to firstname.lastname@example.org. Nauticurl will review all claims within 72 hours and when deemed a valid claim covered by the Warranty, NautiCurl will send replacement parts or a replacement units via ground shipping direct to the customer. For warranty claims outside of the contiguous 48 US states, the customer will be responsible for shipping costs in excess of $20 usd.
Did your product arrive defective or damaged? We're sorry, contact us for an exchange at email@example.com
Any fees or taxes associated with international shipping is the responsibility of the Customer. NautiCurl is unable to ship to PO boxes.
WakeSurf Boards and FatSacs are Unavailable for International Shipping.
Thanks for choosing Nauticurl!