Warranty & Shipping
GUARANTEE, WARRANTY, SHIPPING AND RETURNS
60 Day Money Back Guarantee:
Due to the Winter months, our Guarantee is extended to July 1st, 2017 or 60 Days from delivery (whichever is later) for US purchases.
If you're unhappy with your WakeSurfer for any reason, return for your money back.
Once your return is received, you will receive an email notifying you that we have received your returned item. Your credit will automatically be applied to your credit card or original method of payment within 30 days. Customer is responsible for shipping costs for returning an item.
NautiCurl warranties its Wake Shaper product for (2) years against defects in manufacturing and materials. Warranty excludes loss or damage from misuse of the product. Misuse includes: use at speeds above 13 MPH, damage as a result of docking, intentional damage, normal wear and when used for purposes other than WakeSurfing.
Warranty begins from the original purchase date and applies to products purchased directly from NautiCurl or an authorized dealer.
As part of the Warranty, Nauticurl is responsible for replacement of parts or the Wake Shaper unit at Nauticurl's discretion. NautiCurl handles all Warranty claims for direct and Dealer sales.
How to file a claim:
To file a claim, send photos and a brief description of the warranty claim to firstname.lastname@example.org. Nauticurl will review all claims within 48 hours and when deemed a valid claim covered by the Warranty, NautiCurl will send replacement parts or a replacement units via ground shipping direct to the customer. For warranty claims outside of the contiguous 48 US states, the customer will be responsible for shipping costs in excess of $20 usd.
Did your product arrive defective or damaged? We're sorry, contact us for an exchange at email@example.com
Accidents can occur, for replacement parts, please send photos and a brief description to firstname.lastname@example.org. Replacement parts and shipping are at the expense of Customer. Please contact NautiCurl for pricing.
Any fees or taxes associated with international shipping is the responsibility of the Customer.
WakeSurf Boards are Unavailable for International Shipping.
$9.99 Flat Rate Shipping is per item for Wake Shapers and Boards. Flat Rate is $9.99 per Wake Shaper and per WakeSurf Board.
Thanks for choosing Nauticurl!
For the love of the water...